martin baineslearning solutions

tel: 01223 646458people, performance & process improvementA passion for learning

Peopleperformance& processimprovement

We are a learning solutions provider that specialise in the design and delivery of bespoke commercial learning and development programmes.

We can deliver programmes from your own existing material as well as having the ability to recognise the issues in your business and create a tailored solution for you and your business.

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Leadership

  • Essential Leadership Skills
  • Effective Coaching Techniques
  • Personal Impact and Effectiveness
  • Influencing Others
  • Managing Organisational Change
  • Creating High Performing Teams

Management Development

  • Developing New Team Leader Skills
  • Effective Delegation Skills
  • Motivating and Inspiring Others
  • Driving and Managing Change
  • Managing Self and Relationships
  • Effective Time Management
  • The Dynamics of High Performing Teams

Sales

  • Professional Selling Skills
  • Making more Sales Appointments
  • Managing Customer Relationships
  • Advanced Negotiating Skills
  • The Psychology of Closing Sales
  • Effective Prospecting
  • Enquiry Management
  • Account Management

Individual & Team Coaching

  • Effective Coaching Techniques
  • Coaching for Results
  • Using the GROW Model
  • Coaching and Feedback

Behavioural & Customer Handling

  • Customer Service Fundamentals
  • Developing Assertiveness and Self Esteem
  • Advanced Customer Handling
  • Thinking Like Customers
  • Handling Customer Complaints
  • Delivering the Customer Experience
  • Customer Loyalty and Retention

THE workshops listed above are just a few
examples of the areas we specialise in.

We can also tailor our courses to suit
your business needs.